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Frequently Asked Questions

Smart Door Lock have an external backup power supply. The mainstream types are external 9V batteries and external power banks. The Smart Door Lock is opened by briefly supplying power, and new batteries are replaced inside.

First, you need to understand your own needs, whether weather conditions affect the selection, whether it's for commercial use, whether remote control is required, and the weight of your front door are all important factors when choosing a Smart Door Lock.
Once you have these basic elements in mind, you can then choose a brand that fits your budget. Most consumers can only learn about the advantages of different brands from online articles or user experiences. Our main focus is to help consumers eliminate Smart Door Lock that frequently malfunction, have poor design leading to high power consumption, have poor design resulting in rapid component wear, or are easily hacked by Tesla coils. We provide a basic screening and recommendation process for these locks.

Currently, our engineers have encountered customers with 10-year-old (motor-type) Smart Door Lock. Most customers will replace them every 8-10 years. As long as the battery does not leak and the motherboard does not get damp, they can last for this lifespan.
Most Smart Door Lock are much more convenient to use than traditional locks. The most obvious difference is that the older generation in the family was very opposed to buying them, but once they got used to Smart Door Locks, they could never go back to the days of carrying keys.
Most Smart Door Locks have specially designed keyholes that are not easy for locksmiths to open, making them more secure than traditional locks. In case of malicious damage, a can of super glue can destroy any traditional lock, and even a hammer cannot stop a traditional lock. Taiwan is a very safe country. If someone maliciously breaks in, it is considered aggravated theft and the penalty is more than 10 years. Therefore, the legal system is very strong in protecting our home security.
Currently, mainstream fingerprint locks are virtually unbreakable by fingerprints, and cards are difficult to copy. Even PIN Code often have decoy PINs, making them extremely secure. Some Smart Door Lock can even be set to require two verification methods to unlock (e.g., fingerprint + card), making remote Wi-Fi cracking even more difficult. The cost of cracking such locks is significantly higher than with traditional locks. Consumers with such concerns should consider whether traditional keys or Smart Door Lock are easier to crack. If you're not worried about traditional locks, then you certainly don't need to worry about more advanced Smart Door Lock.

There are three types of fingerprint modules:
1. Tomographic scanning,
2. Optical scanning ,
3. Semiconductor fingerprint modules,

 in order of increasing recognition rate. The recognition rate of semiconductor modules is also related to the manufacturer, but most have a certain level of accuracy.
Only a few people with excessive hand sweat or shallow fingerprints need to use special registration methods to avoid inconvenience, such as repeated
registration, side registration, or registration of deep fingerprints.

 
Currently, most mainstream fingerprint locks use the same semiconductor fingerprint module as mobile phones, with the same high recognition accuracy. Only fingerprints with shallow fingerprints, heavy hand sweat, or occupational injuries will have recognition difficulties. Even so, most mainstream Smart Door Lock have multi-functional unlocking, which can be done by card, PIN Code, or Bluetooth.

Currently, Smart Door Lock products are very stable, and unless you buy a top-of-the-line model, they rarely need repairs. As for warranty periods, most manufacturers offer a range of one to three years.

Smart Door Lock repair process:
1. Take a photo of the problem and send it to LINE@.
2. Emergency handling: Call the emergency repair number.
3. If the problem occurs at night, please use a physical key to enter and exit due to construction noise.
4. The repair team arrives to understand the cause, perform initial troubleshooting and assessment.
5. Parts replacement, on-site repair, disassembly repair, and replacement repair: The on-site engineer will assess the situation.
6. Disassembly and return for repair quotes, and on-site replacement and repair quotes are processed.
7. After repair, confirm functionality and perform a door closing test.

Most Smart Door Lock come with a traditional key, which can be used to unlock the door in case of power failure or malfunction. Simply put, it becomes a traditional key lock and you won't have the problem of being locked out.

The hacking videos online all show doors with many flaws. Normal doors can't be opened with plastic sheets because there are soundproofing materials or metal doorstops blocking them. Even the latest Tesla coil is a scam. The main purpose is to trick manufacturers or consumers into buying the Tesla coil product. Almost no Smart Door Lock can be opened with it. A Tesla coil module that costs tens of dollars is sold to consumers who want to test it for 3,000 dollars. It's really easy money.
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